Cancellation & Refund Policy
We want you to be fully satisfied with every booking on Nearby Expert. This policy explains cancellations and refunds.
Cancellations by you
You can cancel a booking free of charge before the Expert has been assigned or started travelling. Cancellations made after an Expert has started travelling, or very close to the scheduled slot, may incur a small cancellation fee to compensate the professional's time.
Refund eligibility
If a service was paid for but not delivered, was materially different from what was booked, or was left incomplete, you are eligible for a re-service or a full/partial refund after review by our support team.
Refund timelines
Approved refunds are processed to your original payment method within 5–7 business days, depending on your bank or payment provider.
How to request a refund
Raise a request from the app's booking history or email info@nearbyexpert.com with your booking ID and details. Our team will respond within 48 hours.
Non-refundable items
Materials or parts already purchased and installed, and services already completed to specification, are generally non-refundable.